Please note that the Customer Support email address is available again, as our technical issues are now resolved.
If you have a Customer Support issue related to Webkinz, you can contact us by email (webkinzsupport@ganz.com) or by submitting a ticket through our Support Page.You can access the Support Page by clicking here, selecting “Webkinz” and following the steps: https://support.ganzworld.com/
Thank you for your patience.
is the website being weird it wont let me adopt a pet
I filled my jar of preserves and was given the click here to claim prize prompt. Every time I select a prize and click okay, it pops up again and tells me to please pick a prize.
hey i got charged on my bank account on june 14 ‘ i dident make this purches would like to know what happend
You will need to contact ganzestorecs@ganz.com
hi I dont get the wacky carnival games when I log out also thank you for fixing some of the problems I’ve had! :)
Hi the game isn’t working it keeps crashing :(
I’m locked out of my account and haven’t heard back from Webkinz support.
hi I cant seem to play the shopping spree game I was wondering if you could please help me
hei, i forgot my password. and i don’t know how to get it back.
Please email webkinzsupport@ganz.com
I sent an email, but I didn’t receive any response.
Hi I have been emailingnganzsupport several times with no response at all not even a confirmation that they received my emails and will respond later. What do I do?
forgot my password how to I get a new one?
You’ll need to contact webkinzsupport@ganz.com for assistance with resetting your password.