Please note that the Customer Support email address is available again, as our technical issues are now resolved.
If you have a Customer Support issue related to Webkinz, you can contact us by email (webkinzsupport@ganz.com) or by submitting a ticket through our Support Page.You can access the Support Page by clicking here, selecting “Webkinz” and following the steps: https://support.ganzworld.com/
Thank you for your patience.
Hello! I have sent an email regarding the recovery of one of my old Webkinz accounts! It would mean the world to me if it could be possible to have my account back. I was never really told the reason why my account was disabled .
I am also having the same issues as you, just waiting for their response. Problem is I’m trying to go through the Webkinz app on my computer and I cannot for the life of me remember a pet name I had. The last time I tried to access my account was 6-7 years ago. The account was made like 10 years ago, I just want to see my furry friends again because I miss them.
I have had no luck going though your customer support to solve my problem. I cannot get into one of my accounts. I try to use the forgot password and get a change of password email for a different account not the account I can’t get into. Please help.
If you’re attempting to regain access to a Webkinz World account, please contact webkinzsupport@ganz.com — please be aware that they are backlogged at the moment, so there will be a delay before they can respond. They will get to you as soon as they can. If you’re having issues with a GanzWorld account, contact ganzworldsupport@ganz.com
I do not like the idea of having to pay for customer support and it is not just $1.00 one is signing up and then having to try and cancel later, Been through that before with another site and not doing it again, always difficult to cancel. j Soooooo disappointed with Webkinz. Since I can’t get on my accounts why bother with it? And it is too difficult to get help! Almost impossible now!
There’s no charge for customer service. If you have an issue with your Webkinz World account, contact webkinzsupport@ganz.com and if you’re having issues with your Ganz eStore account, contact ganzestorecs@ganz.com
You have no idea how disappointing it is just adopted a pet and soon as I returned back to the house it logged me out and now won’t let me log in saying info doesn’t match and I had no idea about the new security thing …and customer service has never been good lol I been playing since 2007
I have been having some issues logging into my Webkinz account recently. I haven’t logged in, in a few years and now I am unable to. I contacted customer support through email and they haven’t got back to me. When I tried to log into my account it said that it no longer existed and the parents recovery email wasn’t linked to any account. The user name was nikowilson. I hope that I’ll be able to get help with my issue. Thank you!
Customer Service is a bit swamped at the moment, but they’ll get back to you as soon as they can. Make sure you sent your request to webkinzsupport@ganz.com
1 of my sisters was recently trying to get on to webkinz and it asked her to change her password. When we filled out the form, it said “Unable to verify credentials”. How do we fix this?
My other sister changed her password successfully, and forgot here new password. She doesn’t remember the parent we used for the parent email, and she ALSO needs help resetting a password (and I won’t let her forget it).
Please help in anyway that you can,
Thanks,
bembear
In both cases, you’ll need to contact webkinzsupport@ganz.com
Will you ever respond to support emails because ive been waiting weeks to a response for one and yet no help to the problems currently happening like I am not paying for a game that does this to me :(
I deleted my other account permanently, but I still got charged the monthly fee after the account was deleted! How do I fix this?
Deleting a Webkinz World account does not delete a Ganz eStore account. Please contact ganzestorecs@ganz.com for assistance.
Hi I have tried to get in contact for two weeks because there was a glitch in a pet adoption I made. I didn’t receive a room for my pet and that pet can’t go home. Please help it has been very frustrating emailing with no answer.
I have been trying to contact Webkinz Support since the end of April about a forgotten password. I still have not heard anything back from them. HELP!
If you have a pet code from a pet you have adopted you can use that to change your password
I was wondering if there is any way to transfer pet medallions to a different account. I have recently obtained enough medallions for a panda, however I have 23 pets on this account so in order to ensure the best care I feel it would be best to have the panda on a different account. I have emailed the support email about this but I have not yet received a response. Thank you.
There is no way to transfer Medallions or pets adopted through Medallions from one account to another.