Important Update!

 

As part of an upcoming General Data Protection Regulation that was recently passed by the European Union, we have added a way for our players to easily delete their Webkinz accounts. This was added to ensure the privacy of our players and to continue our commitment to provide a safe and secure place to play online. Note that once an account has been deleted, it will be permanent deleted and players will not have the option to recover any items, pets or currency associated to their account.

 

 

To delete your Webkinz account please complete the following steps:

 

  1. Log into your Webkinz account at Webkinz.com or from the Webkinz mobile app.
  2. Access the Options menu in the top right of the interface, or from the THINGS TO DO menu on the mobile app
  3. Click on the Delete Account option.
  4. You will be prompted to re-enter your password to confirm your decision
  5. You will be given one last chance to cancel or confirm your decision
  6. Once confirmed, you will be logged out and your account will be deleted.

 

Again, this decision is permanent and cannot be reversed once completed.

 

Thanks.

 

-The Webkinz Team

 

224 Responses to Important Update!

  1. Rubye777 says:

    Is there any way that you can change the parent email on the parent account?

  2. cool4WHILE says:

    Yes, someone could delete the account by accident, although I can see why it exists.

  3. MyLittlePony2010EG13 says:

    This shouldn’t even exist…

    • WebkinzCheekyDog says:

      “As part of an upcoming General Data Protection Regulation that was recently passed by the European Union” It’s legally mandated if Ganz wants to continue having Webkinz in Europe, though I do admit that there should be an email confirmation so someone can’t delete the account with the password only.

      • StephanieB says:

        I agree with MyLittlePony2010EG13 – this shouldn’t even exist. What if someone accidentally deleted their account, and has no way to get it back. Harsh!!

  4. hufflepuff135 says:

    Deleting accounts sounds nice and less stressful, but are you sure there’s no option for moving all the items and pets (free or code) of that account to another account?

  5. yesdog says:

    Any updates concerning recovering accounts that haven’t been played with in years and cannot access?

    • Steve Webkinz says:


      If you haven’t logged on to your account in more than 7 years, we are required by online privacy laws to delete those inactive accounts. If it has been less than 7 years, your account will only be archived and can be automatically retrieved by attempting to log in. If you can’t remember your login information, please contact our Customer Support team via at: webkinzsupport@ganz.com. Emails are reviewed by our Customer Support team from Monday to Friday, 9am – 5pm EST.

      *Please note that you will need to send them a few pieces of information to help identify the account is yours, like your first name, any pet names on the account, or any of the registered pet codes.

      • jenna0222 says:

        why 7 years? ive tried to recover my account many times and spent alot of money on it. it shouldnt be deleted if not used. never said that when i created my account just for ruless to chnge.

  6. hope1122 says:

    started in 07. been able to play more now that im older hehe

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