Security Update: Password update required for all accounts

To ensure the security of all our player accounts, we have put in place a requirement that all players update their account password before logging into Webkinz World. Players will only have to do this once.



We have streamlined this process for you. When you log in with your current password, you will be given this prompt telling you to update your password:



You will be automatically taken to the Change Password:



Here you can simply enter your new password, and then again to confirm it and click Apply. You will then be taken right into Webkinz World to begin playing.



We are asking that all players use at least 8 characters for their passwords. We encourage players to use both numbers and letters in their password for added security.








  1. Open a web browser on your mobile device (e.g., Chrome or Safari)
  2. Go to
  3. Tap on the gray menu button (3 horizontal stacked lines) in the top right corner of the screen to open the menu
  4. Tap on “Change password” to go to the mobile Change password screen
  5. Follow the same steps listed in the article above




Remember, you will only have to do this once. The next time you log in, you will go right in. The security of our player accounts are of utmost importance to everyone at GANZ. We appreciate your patience with this inconvenience.



Your Furry Friends in Webkinz World.

348 Responses to Security Update: Password update required for all accounts

  1. jdtall says:

    I just noticed a “political” user name on my friends list. how do I remove it. I don’t agree with the ‘name’ and don’t believe it is appropriate for this kind of presidential propoganda to be on a childrens site. (I know there are many adults here too, me being one of them) I am hoping you can help me. I understand freedom of speech and support it fully, but just because you can say it, doesn’t mean I want to hear/read it.

  2. CanaryQueen149 says:

    I have changed my password on all of my accounts, but when I logged into one of my accounts, I was surprised to see atomolicious punch in my dock, and on a different account, my plumfadoodle replied “thanks for buying that for me” while in the clubhouse gym, I’m scared someone might have access to my account!

  3. 1234567896 says:

    it is asking me for my pet’s name but i don’t remmember it.

  4. seattlesound says:

    hello, I am unable to access my account. I am assuming that my account was one of the ones that were hacked. since I don’t know the password I am unable to login. when I try to reset my password it says error. I emailed three times and I haven’t received a response. I would greatly appreciate any assistance. thank you.

  5. KRISSYMC says:

    Hi, I am an adult. I just have Webkinz app on my iPad. I need to change my password on 4 accounts. I can not see how I can do this on my iPad. Can I contact someone and give you a password and then have it changed. Thank you.

  6. EvangelineValley says:

    I changed passwords on all my webkinz accounts on April 22 as requested. I was successful on all but one as it turns out. I changed the password and logged into the account but have not been able to get back in since. I have sent 4 emails to Webkinzsupport over the last 16 days but have not received a reply as yet. I would greatly appreciate any assistance. Thank you so very much.

  7. lilmonkey says:

    Thank you – now can use my account again – happy

  8. TigerLilyOwO says:

    Thanks for clearing this up! I was confused when I was first asked to change my password, but not anymore. :>

  9. ross1968 says:

    I will try to download chrome thank you

  10. ross1968 says:

    How do i download desk top app to play webkinz I don’t have webkinz page anymore to sign in is there another way to play, webkinz news works fine missing everything will I be able to play webkinz again or is the end of it

    • Sally Webkinz says:

      If the main Webkinz page isn’t loading, please try a different browser. You should be able to download the Desktop App from there.

      • ross1968 says:

        what is a different browser where do I get that

        • Sally Webkinz says:

          A browser is something like Edge or Chrome or Firefox. It’s what you use to visit Webkinz Newz and other websites. If you google those names, you will find instructions for downloading and installing them.

          • ross1968 says:

            I thought I was suppose to download adobe flash player so I did that why is webkinz news still working fine but not webkinz

          • Sally Webkinz says:

            Flash player is required for Webkinz World, whether you use the browser or the Desktop App. Flash is not required for Webkinz Newz

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