Special Message

November 11, 2015


Dear Webkinz Fans,


Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X.   Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.


After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.


What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.


This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.


As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.


Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly.   Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them.   Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!



The whole team at Webkinz World.



CLICK HERE to see a list of Fixed Items



CLICK HERE to see a list of Incomplete Items



CLICK HERE to see a list of Missing Items



If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:

  1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.


2) Check that your Flash Player is up to date.


3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.


4) Try a new browser.


5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.

1,001 Responses to Special Message

  1. ltashae2 says:

    Shame! And Deluxe is beneficial how with all of this non-available items?!

  2. duckess1 says:

    5 years and still so many items not working!!!!!! What happened to that dedicated team? Does Ganz believe everything is OK? Guess what, we are still waiting for items to be working? This has always been a sore spot since no one will answer questions as to why things are not fixed after 5 years. Very disappointing to have amusement parks with rides that do not work. why bother? These same items are still for sale. Do the new ones work? If so, why not the old ones? This has been going on so long I believe Ganz just hope those of us with problems will forget we have them. Please address this problem so we know what to expect [if anything] in the future.

  3. 111sharekinz says:

    How do we get to Webkinz X?

    • cloversydneycane234 says:

      You’re already there :) Webkinz X was the name of this update and the name for the current Webkinz World. Before 2015 Webkinz looked MUCH different :D Hope this helps!

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