Special Message

Dear Webkinz Fans,


Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X.   Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.


After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.


What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.


This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.


As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.


Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly.   Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them.   Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!



The whole team at Webkinz World.



CLICK HERE to see a list of Fixed Items



CLICK HERE to see a list of Incomplete Items



CLICK HERE to see a list of Missing Items



If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:

  1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.


2) Check that your Flash Player is up to date.


3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.


4) Try a new browser.


5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.

955 Responses to Special Message

  1. gamepup says:

    Dang it!!!!!! The last time they updated webkinz was the worst! Now it’s so glichy and slow! It’s not my laptop either, it’s webkinz! Ever sense I was about 5 or 6, (I’m 12 now) iv’e played webkinz and loved it! It was my game!!! I had so much money, pets, rooms, clothes, you name it. All without that stupid delux membership. I personly think webkinz NEEDS to get rid of delux and make webkinz good again!!! Take away Webkinz X! Get rid of Delux! Make my childhood happy once more… please. :-( :-( :-(

    • ANIMALARTIST1000 says:

      webkinz was better off without this crazy deluxe membership there’s stuff i really want! but i dont even have any of those estore points its just not fair =(::::::::::::::::::::::::::

      • LuckEMommy says:

        Maybe having a day a month where in curio shop the estore items can be bought with kinz cash…something to offset the insane cost of estore points. I have spent on my girls now over 700 combined end of last month and this month (april) …NEVER again will i do that. webkinz has grown its old players are now getting well..older and still loyal but we have to keep in mind this is a kids game and kids dont make that much money for some its hard enough to buy the toy to get on..and be able to participate. Not asking for anything for free just maybe a little more economical

  2. boolssammii051013 says:

    i need help finding the January treasure hunt clue #3 please help me

  3. MEG_WEBKINZ says:

    Wow, it’s been SO LONG since I first saw this post… I accidentlally clicked it today and it was like, memories flooding back… lol!

  4. typeyourpassword10 says:

    thanks that helped

  5. Kitty4045 says:

    My username in Webkinz is Kitty4045 if anyone want to be friends. My pet’s birthday is today and my pet’s buddy is a bunny. Bunny owners look here! Me myself love eggs and loves to sleep and loves summer. I think I am a good friend. Also I love parties!

  6. rosco105 says:

    Where do I enter my secret code to adopt my Webkinz?

  7. maxxyy9 says:

    what do I do!!!!

  8. fidmommy1 says:

    I never get an answer am surprised comments are awaiting moderation so something got fixed

  9. fidmommy1 says:

    also my user name stopped working having to log in with webkinz account

  10. fidmommy1 says:

    can I create said rooms with different pets and transfer my objects over to a different account I understand the pets will be left behind but if we are starting over would that be possible

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