URGENT: Keep Playing With the Desktop App!


Due to an issue beyond our control, as of January 1, 2021, Webkinz Classic will no longer work on browsers. The Flash plug-in, which is required for our site to run will not be supported by browsers after December 31, 2020.


The good news is that Webkinz Classic has a downloadable Desktop App that functions exactly the same way as our original site, but it doesn’t require a browser in order to play!


To make sure your play is uninterrupted, it’s important to download the Desktop App as soon as possible.


Ask your parents for help downloading the Desktop App and installing it on your computer.


Downloading the app is simple. Just visit the Webkinz homepage, and click one of the download buttons. There is a version for Windows and a version for Mac.



When the download has completed click on the wxsetup.exe in Windows or wxsetup.dmg on Mac in your Downloads folder and follow the prompts.


Once it is installed, you’re all set! You can continue to enjoy the same game you know and love!


And remember – you must install the Webkinz Classic Desktop App before January 2021 in order to enjoy uninterrupted play.

509 Responses to URGENT: Keep Playing With the Desktop App!

  1. PancakePenguin says:

    I’ve downloaded the Desktop App for Windows,But I can’t load the game. Whenever I do it says “The address wasn’t understood
    The browser doesn’t know how to open this address, because one of the following protocols (webkinz) isn’t associated with any program or is not allowed in this context.
    You might need to install other software to open this address.” Help!

  2. april0930 says:

    I can play with my original account and Al my pets on the phone app but the desktop app brings up a completely clean slate when I login with my same account. I was asked to create a new pet.

    • frozenanna2 says:

      Ok, so april0930, try uninstalling and reinstalling the Desktop App, go to http://www.webkinz.com to Download it, and you could also try: logging out, then logging back in, try restarting your computer and/or laptop, try disconnecting and reconnecting to your internet, otherwise if this issue keeps up after you try these suggestions, contact webkinzsupport@ganz.com . And they will fix your issue. Please let me know, if there is any farther issues. And let me know if any of my suggestions fixed your issue

      • megamom12 says:

        frozenanna2…our Tech Support hero!!!

        • frozenanna2 says:

          Aw, mega, that makes me feel amazing! Thank you SO much for those kind words! I try to help out people, and some I can help, but some I can’t, it feels really good to help they’re issues! ♥ Thanks for that mega! That makes me feel really good! :D

  3. frozenanna2 says:

    Hey guys! Just a heads up on how to minimize the Desktop App in full screen mode, all you have to do is click Alt+Space at the same time, and after you click that, there will be a setting at the top of your computer screen. Then, you click the setting that says “Minimize_” then your window will immediately minimize. I hope I helped! Have an awesome weekend! If anyone has any problems, contact webkinzsupport@ganz.com and they might be able to help you

    • TheMamaDragon says:

      You can leave it maximized and flip to another task using Alt+Tab, but personally I want a way to use the app and use other programs (like Notepad, so it’s easier to input prize codes) at the same time. Minimum and maximum should not be the only options available for how much space the app takes up on the screen. It’s such a pain I barely play anymore.

      • frozenanna2 says:

        Oh, I’m sorry. Thank you for the tip though! I can use that when I’m playing! Also, you shouldn’t let that stop you from playing Webkinz. Cause Webkinz is a great game, no matter how hard some things can be.

  4. frozenanna2 says:

    Hey guys! I’m open for suggestions for anyone that has issues with something. I’ll be here to help plmk if you guys need any

  5. mandyp says:

    Hiola, the app was working great, then suddenly when I hit play the login part doesn’t show up and I can’t log in…?! I have tried a number of times re-uploading the app, yes I cleared everything off first and emptied my cache. I have also just tried pushing the play button a number of times….any suggestions?!!

    • frozenanna2 says:

      Try restarting your computer, and/or Laptop, and if that doesn’t work, try uninstalling and reinstalling the app. If that doesn’t work, disconnect from your internet, then reconnect, otherwise, contact webkinzsupport@ganz.com

      • mandyp says:

        Oh thank you for responding! I have done all those suggestions…..sigh….I will contact support, I know they have been back logged lately…. Thank you again!

        • frozenanna2 says:

          Happy to help mandyp! If you need anymore helping suggestions, plmk! I love helping people! If Webkinz fixes your problem, can you let me know? I don’t like to be worried about the players that are having trouble. So if they fix your issue, it will make me feel a lot better that your not having issues with your account! Thanks for trying my suggestions! Sometimes they work, but sometimes they don’t! Just don’t give up trying! This issue won’t stop unless you keep trying! Good luck! Webkinz will fix it don’t worry! They always do! I KNOW that this issue will come to an end! Good things come to those who wait!

          • mandyp says:

            Hiola frozenanna2, customer service was helpful and I tried all the things, fortunately with the update I was able to log back on! Whew! Not sure what happened but I hope it doesn’t happen again! Thank you for everything!

          • frozenanna2 says:

            YAY!!!!! I’m so happy I finally helped someone! I hope you have THE BEST weekend ever!!!!! Thanks for letting me know if the issue was fixed! Lmk, if you have anymore questions mandyp ! Have a great weekend! I’m so happy to hear that your issue is fixed!

    • darkblue74 says:

      Hey! Any way you can let me know how you fixed this issue? I am having the same problem, I have tried everything! I am still waiting on a response from support and some advice would be amazing!

      • frozenanna2 says:

        Hey darkblue74! If you contacted them, and you didn’t get a response, contact them again. You can contact them to webkinzsupport@ganz.com , and they will help as soon as they can. Otherwise, while your waiting, you can try my suggestions, or wait. Plmk if they fix your issue, if and when they do

        • frozenanna2 says:

          What’s your username? Cause maybe I can contact them for you

          • darkblue74 says:

            I heard back! Sadly as of now, nothing has worked, so I am just waiting for more advice!

          • frozenanna2 says:

            Awe, I’m so sorry I can’t help you darkblue74! I’m so sorry! :( I think maybe you should try contacting them one more time, and if that doesn’t work, then contact either ganzworldsupport@ganz.com , webkinzsupport@ganz.com . All you have to tell them is: (whatever is going on with your account) and at the end, tell them your username. And after you send it, wait a day or so, and your account will be fine. You can also try uninstalling and reinstalling your app, if you need information on where to find out how to download the app, lmk, you can also try quitting the game, and going back in, and that’s all about I’ve got for you. I’m sorry. :( They will fix this issue soon, and you get to play again! Jplmk if you need ANYTHING else, I’m here to help. I never leave a Webkinz player behind! I have suggestions, that could help, but if your account gets fixed, can you let me know please? I don’t like to think about other players issues, and it makes me feel better to know that the issues are fixed. The support probably won’t respond during the weekend, but this week your issue will probably be gone. If you have anymore questions, I can help. I like to help players in need. Have a good day!

          • frozenanna2 says:

            May I ask, what did the support say to you?

          • mandyp says:

            So sorry this is happening to you, it super sucked. When there was an update twas able to log back in. Good luck.

          • frozenanna2 says:

            Hey mandyp! I’m so glad your account is going well! Good luck Darkblue! Just keep trying!

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