Adopting a Pet

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This topic contains 337 replies, has 200 voices, and was last updated by  ldyrbud 9 months ago.

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  • February 24, 2014 at 2:27 pm #858313

    webkinzworld
    Key Master
    1. September 3, 2017 at 7:44 am #1170777

      MaliceLaStrange
      Member

      Can someone please help? I had been given a brand new webkinz as a gift that my grandmother had gotten me from Hallmark. I went to put her code in and it said sorry this is not a webkinz code?! I tried many times but it wont take it. It was a brand new sealed pet! I tried contacting webkinz through facebook and their customer support but no one will get back to me or help me. It was for my birthday and I really want to play with my new pet.

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      • September 3, 2017 at 7:46 am #1170796

        sally
        Key Master

        Customer service operates during business hours (9-5), during the week. It’s a long weekend this weekend, so they won’t be back in the office until Tuesday. There may be a backlog, so there could be a delay in you getting a response: webkinzsupport@ganz.com

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    2. March 22, 2017 at 9:26 am #1121309

      needcash
      Member

      How many pets are there total? In merchandise, I see things that say 1000 pets but if I count the pets listed in kinzapedia there are only 774. I am so confused!

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    3. February 13, 2017 at 4:27 pm #1113627

      CrazyEgg
      Member

      Oh hehe I did not not know thank you for replying one more question though. if I buy to webkinz and adopt both at the same time will that give me two years? or just one thanks for reading

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      • February 13, 2017 at 4:28 pm #1113642

        sally
        Key Master

        Your full membership is always just one year from the last adoption. So if you adopt two on the same day, you still get 1 year of membership.

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    4. January 14, 2017 at 6:59 am #1107898

      mxddyspxngler
      Member

      I have adopted 2 pets, a dog and a whale, but i started my account with a free pet. However, my account keeps blocking off things that are only for players that adopted pets. I dont understand why this is, i have adopted 2 pets.. please help!

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      • January 14, 2017 at 7:04 am #1107984

        sally
        Key Master

        Could you be more specific? If you adopted those two pets within the last year, you should have what’s called “Full Member” access. Some parts of the site are designated Deluxe and require a Deluxe account. If you adopted your pets more than a year ago, your account has returned to free status and you would need to adopt a new one to continue your Full Member access.

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    5. January 8, 2017 at 4:44 pm #1107011

      avaroxsj
      Member

      Is there a reason why the Deluxe Membership comes with the Panda Pup for both 2016 and 2017 renewal? I was hoping each year would offer a different pet. Is they any way to pick a different pet? Thanks.

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