Topic: GanzWorld & Webkinz Newz

GanzWorld & Webkinz Newz

This topic contains 1,536 replies, has 614 voices, and was last updated by bellalovesanimals 1 month, 3 weeks ago.

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February 24, 2014 at 2:29 pm #858321

webkinzworld
Key Master
1. March 12, 2019 at 1:05 pm #1797656
  
  rubberducksfan
  Member
  
  I recently tried to log in and the message I received was that my account had been archived due to inactivity and I would be able to log in the next day. Its been 5 days and I am still getting this message. I have reached out to webkinz support via email, and after days I haven’t received any sort of response from them. I don’t know why my it is taking this long to pull my account from the archives.
  
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  - March 12, 2019 at 1:06 pm #1797674
    
    sally
    Key Master
    
    Some accounts don’t play nicely with the automatic system. In these cases, you’ll need to contact webkinzsupport@ganz.com and they can manually retrieve your account from the archive.
    
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    - March 12, 2019 at 1:13 pm #1797686
      
      rubberducksfan
      Member
      
      I reached out to that email days ago and have not received a response.
      
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      - March 12, 2019 at 1:14 pm #1797692
        
        sally
        Key Master
        
        It may take some time, as they currently have a back log, but I’m sure they’ll get to your account as soon as possible.
        
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      - March 14, 2019 at 2:21 pm #1810064
        
        MrsSnow
        Member
        
        Same for me ..luckily the first time I called the estore she somehow managed to restore my first account for me and told me I would be able to log In The next day..then I tried to do the same thing for my second account and told me they couldn’t do it lol which was funny cause they did my first account a week before no problem ! Very inconsistent with customer service :( but wished I would have done them both the same day ! At one point I had estore woman say they were not affiliated with customer service for Ganz lol then She said technically yes but not really Haha I just couldn’t even get mad cause how stupid it was …so estore tech support and customer service are not the same service I get it …but your all paid by the same people ( yes you are affiliated ) lol hope email works but seeing above I guess not !
        
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2. March 5, 2019 at 1:03 pm #1796356
  
  JoSieEmmy
  Member
  
  Will there ever be an option to delete rooms or to sell ALL of the items (since some of them cannot be sold or sent)?
  
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3. March 4, 2019 at 9:20 am #1796082
  
  megapoot
  Member
  
  One of my submissions for the wallpaper and flooring contest didn’t show up. What should I do?
  
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4. February 27, 2019 at 10:28 am #1794820
  
  MrsSnow
  Member
  
  I went to collect the cash here on this site but it’s saying I already have for today but I haven’t ! You guys have tons of glitches ☹️
  
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5. February 25, 2019 at 8:56 am #1793684
  
  gwenjane2
  Member
  
  I did not receive the never-ending candy bowl I spent 5,000 momeyz for, I received the message that it was in my dock but can’t fin it anywhere. I checked the alpabetical way and also under presentables please resovle this.
  
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