A Better Way to Recover Your User Name and Password!

If you already have an account have your parent visit the Parent’s Area from the home page and create a Parent’s Account. The parent’s email they use to create their Parent’s Account can also be used to recover your Webkinz World user name and password. Then, if you ever forget your login information, just click the “Forgot Login?” button on the login screen, choose the Parent’s Email option, and then enter the parent’s email they used to create their Parent’s Account. Your user name and a link to reset your password will then be sent to that address and you’ll be back in Webkinz World taking care of your pets in no time!





83 Responses to A Better Way to Recover Your User Name and Password!

  1. fluffy__ says:

    I forgot my password and am unsure about my username. I do have two used pet codes associated with my account though and I’ve already emailed support. I just don’t have an option to create a parent account as the option appears broken on the site (?). Aside from emailing support, is there anyway to use those codes to quickly get a password reset link sent to me on the mobile app/desktop app?

  2. melchior21 says:

    Hi I am having trouble accessing my account, I cannot remember the password and do not have any of my old friends codes unfortunately, I do remember quite a few of their names but I’m not having any luck resetting my password. Please help?

  3. Funny283 says:

    Nope, I tried recovering my password OVER twenty times and it didn’t work. What do I do? :(

  4. Monstermaster13 says:

    mine doesn’t recognize any of the addressess i use.

  5. plutofrogs says:

    I’m trying to log into one of my older accounts for nostalgias sake and I remember every detail about my account except for one of my pets names. This is a required field when I’m trying to log in and I’ve emailed webkinzsupport@ganz.com already, do they respond to their emails? Is there an alternative to logging in without having to remember a pets name? Thank you :)

  6. Marlfox456 says:

    Is there anyway to find out what your parent email was? I made my account many years ago and just wanted to revisit it. I know my username just can’t remember the email or password.

  7. sensigurl227 says:

    So my laptop/computer messed up and I dont got the same email no more and I play my new account on the mobile and it limits me to everything. The app is really bad when will you be able to fix it all I cant even access my friends. :(

  8. silvermist3476 says:

    Hello, I’ve left Ganzworld plenty of emails in request of reactivating my account and haven’t yet had any response from them. Can you guys please respond. Thank you.

    • Sally Webkinz says:

      Please make sure you are contact webkinzsupport@ganz.com for assistance with your Webkinz World account. Please note that our customer service department is currently experiencing higher than average requests and may take additional time to get back to you.

      • GrellSutcliff says:

        I’ve contacted there on different emails and they don’t reply. I don’t think Webkinz will help you recover the original accounts, I believe they’ve given up on that and moved to the new reboot.

        • Sally Webkinz says:

          Untrue. If they haven’t responded, they must not have received the email. This happens sometimes — you might have better luck contacting through Twitter or Facebook, or trying something like a Gmail account.

  9. LuBelle5280 says:

    Does ganz actually respond to emails?

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