space
Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely.
space
If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
space
For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
space
Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
space
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.
I bought a year of deluxe and didnt recieve a single benefit. It says my deluxe expires next month even though I got a receipt. No answer from support ): im so sas