An Important Message Regarding Customer Service

space
Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
space
If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
space

For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
space

Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
space
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

145 Responses to An Important Message Regarding Customer Service

  1. 2002hun says:

    Whenever i go into the magical forest it says please wait but never loads. i’ve sat for over half and hour and nothing has loaded. This has been an issue for me for three days now. i logged into a different account and it loaded instantly but when i log back into my original account it doesn’t load. am i banned from the magical forest or something? webkinz username is the same as it is here please help! :(

  2. minniemak says:

    I was logged in on my Ganz account and had 3 items in my cart and it kicked me out and said I haven’t used this account for awhile and please contact you to reactivate my account. I have used it all the time! Just bought some Valentine’s pets. What happened with my account?? Please help. Thanks

  3. ineedwebkins says:

    i’ve been trying to reach ganz customer service bc my deluxe 1 year code says “this account already has a membership” and they have ignored me for a week

  4. kfryer49770 says:

    need help with my account. i am not good with writing would like to talk. please call me

  5. ednalumpy says:

    why can’t i download webkinz desktop app onto my windows based laptop?

  6. bclark33 says:

    my account is not deluxe but free

  7. starlemonade says:

    I would like to change my username on webkinz classic

  8. doublec0716 says:

    My deluxe account isn’t updating

  9. pokexashy says:

    I would like to change my Webkinz username

  10. crystalfawns53 says:

    I wish that I found this article earlier and that this article was more accessible to people. It could have prevented me from Webkinz Next account banned for a week for trying to help provide this information to people.

Leave a Reply