An Important Message Regarding Customer Service

Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
If you require assistance with your Webkinz account, please email them at: .

For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: .

Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

148 Responses to An Important Message Regarding Customer Service

  1. meggie04 says:

    I am angered because my friend and I both bought deluxe memberships and they do not flippin work. pls help webkinz.

  2. Track914 says:

    I received an item from doing well in a game. I believe it was the blue floral curtain shower, and I clicked collect, but it hasn’t shown up on my doc. Can you help me get it back.

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