An Important Message Regarding Customer Service

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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

114 Responses to An Important Message Regarding Customer Service

  1. User48 says:

    I have not been able to get my peek a boo elephant to show up for 3 days now

  2. guineapigluver says:

    They never respond to me. The last time I emailed a request to check into not receiving my deluxe prizes when I became a member. Crickets….

  3. sydruth says:

    Are the Webkinz Classic plush not available anymore? I can’t find any on the eStore and the ones on Amazon look a lot more expensive than they used to

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