An Important Message Regarding Customer Service

Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
If you require assistance with your Webkinz account, please email them at: .

For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: .

Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

63 Responses to An Important Message Regarding Customer Service

  1. ToolaRoolaRainbow says:

    I can’t complete the Keep in Touch task, when i go to play checkers it takes too long to find a opponent, i tried to play with a computer character but it won’t let me complete the task (i use the desktop app by the way)

    • maylisong says:

      I also can’t complete the Keep in Touch task. I’ve tried against a computer player, and I managed to get two games against real player opponents, it still won’t count as completed. I emailed customer support but haven’t heard back

  2. KICAVE says:

    I can not get it to my webkinz game site at all. My adobe flash player site was accidentally blocked and now i can’t find anything anywhere to fix it. I do not want to miss any of the very fun things going on right now. What do I do?

  3. phillatte says:

    Am I the only one who still did not receive estore points for October? I sent an email, but no response….

  4. AaronsGirl says:

    I got a new Webkinz but I cant find the adotion center on my laptop

    • Sally Webkinz says:

      If you don’t have an existing account, click “I’m new” — if you have an account already, log in to it and then go to the Adoption Center in the Things to Do Menu

  5. dancedance14 says:

    Hi Webkinz! I emailed over a month ago about an issue I had to and and followed up a few times, just wondering why I have been waiting so long for a reply?

  6. babymoose88 says:

    Hello, I have not sent an email about this yet, but I am in the process of making a GanzWorld account for my sister. She registered with the username Laneytacos134 and everytime we log in, she has a different username. She never received the promised Moneyz either. Even when she earns Moneys with these random usernames, it always comes up as zero. She really wants the Moneyz for the pink bunny slippers. Is there any way to fix this? If I should contact support, what email?

  7. seattlesound says:

    hello, I emailed a few months ago regarding an issue with my account and I have yet to receive a response. are you guys still backed up on emails?

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