space
Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely.
space
If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
space
For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
space
Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
space
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.
Thanks so much for letting us know! ^-^ Stay safe and healthy, you guys!
I hate being home and being sick for a few days but not enough that I had to stay there plenty of fluids and yes doing these games so you I can get the gifts is getting really hard, I just want to get rid of my headache and fever. Anyone else has this please be safe, stay in Praise the Lord the we aren’t in the hospital, at least not yet, they gave me a thing to breathe in to help me more and not have to stay at the hospital.. Hoped to be on again..any want to friend me go ahead..Be Careful Everyone.
Thank you so much for everything! Stay safe and healthy!
Thanks for all the fun you continue to provide us in these trying times. Be safe.
WOW I called yesterday because I do not know how to get into my ” ADS ” on the right side of the screen and I need HELP to get them back on. Then the ” EARN FREE PRIZES ” is not working I thought what has happened to you all. I have done this since June 2008 thought you had fallen apart. Thanks for explaining :) :) YOU ALL TAKE CARE. :) :) :)
Hope all is well for you; I’m glad Webkinz is here to help us have fun while we wait for this all to pass!
Thank you for everything you do for us!! Stay safe. Stay well.
Thank you so much for all you do. May everyone and those they love stay well!
im happy to know you are staying safe! I hope you and your families are well. Thank you so much for all the fun you provide for us all! My granddaughters are now playing online too :) Stay safe all!
Thank you so much because i emailed at least 2 weeks ago, I thought they just forgot about me.Really happy you are safe