An Important Message Regarding Customer Service

Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
If you require assistance with your Webkinz account, please email them at: .

For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: .

Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

66 Responses to An Important Message Regarding Customer Service

  1. noodle21 says:

    What about for your ganzworld account? Is that just the same as your ganz estore account? And if not what address would you email for help with that?

  2. ImaPepper says:

    Stay safe, Webkinz Team! Hope everyone is staying healthy during this trying time. Thank you for all you do to help us find wholesome distractions while we are sheltering in place.

  3. cvasko says:

    All I can say is THANK YOU THANK YOU THANK YOU fro keeping this going through this trying time in our lives. I do hope and pray after this the world will be a better place. PLease at Webkinz Headquarters stay calm, stay at home and stay healthy, and stay Blessed….

  4. bsl207 says:

    Go Webkinz team!

  5. kaye10 says:

    stay well EVERYONE <3 best, k.

  6. flyinghorse3 says:

    I hope this awful virus will be over soon and everyone will be healthy and happy

  7. KSC says:

    Thank you to everyone! We appreciate all the work you do to keep Webkinz World a wonderful place to play! Stay well.

  8. Froggit612 says:

    I am glad they are staying safe. My soon to be sister-in-law, is a hospital physical therapist and must go in to work. She works with people with brain injuries and has to go in every day. I worry about this. I am worried that her wedding might have to be changed. It is the first wedding I have ever gone to and I am in the wedding party. My new sister-in-law has come up with great ideas to decorate my wheelchair to make it look beautiful. I can’t wait. In the meantime I pray every day for this virus to be over so people will stop getting sick and I don’t have to worry any more. i hope everyone that reads this stays safe and healthy.

  9. Raina2002 says:

    I am glad they are staying safe, and being able to work, I assume from home.

  10. nanakinz5 says:

    Playing Webkinz and Webkinz News is such a joy to me all the time, but especially now during these trying times! Webkinz World just puts a smile on my face! :D Thank you for keeping the sites up and working as usual. May all of you at Webkinz headquarters be safe, healthy, and…content!

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