An Important Message Regarding Customer Service

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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

46 Responses to An Important Message Regarding Customer Service

  1. seattlesound says:

    hello, I emailed a few months ago regarding an issue with my account and I have yet to receive a response. are you guys still backed up on emails?

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