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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely.
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.
I have tried to play the new Webkiz. It is not as much fun as this version. I cannot move around easily, have a terrible time trying to play games. I hope this version never shuts down. I have been playing Webkinz with my g-kids for 18 years. So sad about the new design.
I miss so much the phone help we use to get the people were wonderful it was so good to talk with a human and most all the time the issue was worked on and fixted or they would walk you threw anything… When you have 9 or more family accounts and been members since the beginning and over 1000 or so pets it becomes over whelming when you have issues and all your grandchildren are wanting the problems fixed so many thanks for all you guys do….. But I would love to see phone and people be reunited…..
I can’t complete the Keep in Touch task, when i go to play checkers it takes too long to find a opponent, i tried to play with a computer character but it won’t let me complete the task (i use the desktop app by the way)
I also can’t complete the Keep in Touch task. I’ve tried against a computer player, and I managed to get two games against real player opponents, it still won’t count as completed. I emailed customer support but haven’t heard back
I think you have to win the game for it to count..
I can not get it to my webkinz game site at all. My adobe flash player site was accidentally blocked and now i can’t find anything anywhere to fix it. I do not want to miss any of the very fun things going on right now. What do I do?
Have you downloaded the desktop app? It doesn’t require adobe flash player
Am I the only one who still did not receive estore points for October? I sent an email, but no response….
Did you email ganzestorecs@ganz.com or webkinzsupport@ganz.com?
I got a new Webkinz but I cant find the adotion center on my laptop
If you don’t have an existing account, click “I’m new” — if you have an account already, log in to it and then go to the Adoption Center in the Things to Do Menu
Hi Webkinz! I emailed over a month ago about an issue I had to letsbuild@ganz.com and webkinzsupport@ganz.com and followed up a few times, just wondering why I have been waiting so long for a reply?
letsbuild@ganz.com is not a customer service email — you won’t get a response from them. What was your issue?
Please stop spamming the same message on every post.
Hello, I have not sent an email about this yet, but I am in the process of making a GanzWorld account for my sister. She registered with the username Laneytacos134 and everytime we log in, she has a different username. She never received the promised Moneyz either. Even when she earns Moneys with these random usernames, it always comes up as zero. She really wants the Moneyz for the pink bunny slippers. Is there any way to fix this? If I should contact support, what email?
Send an email to ganzworldsupport@ganz.com – you will probably need to send screenshots to show exactly what’s happening when you log in.
sally i used that email to start a new acouunt
It’s not your email address, so you cannot use it to sign up for an account.
I will try that, Sally. Thanks so much! :3
This also happens to me.
hello, I emailed a few months ago regarding an issue with my account and I have yet to receive a response. are you guys still backed up on emails?