An Important Message Regarding Customer Service

Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
If you require assistance with your Webkinz account, please email them at: .

For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: .

Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

90 Responses to An Important Message Regarding Customer Service

  1. unikitty11_ says:

    Hello! Can the Webkinz Team please reply to this? When I go to the Forums and go to the Trading and when I try to leave a comment it says to me, Oh bother! No topics were found here. What does that mean? Why won’t it let me leave a comment or reply? Am I doing something wrong? I really need help. Has this happened to anyone else before? Can this be fixed? And, who can I Contact to get this fixed? I really need help. And, when I try to leave a comment It’s not showing me that I left a comment. I need help getting this fixed please. Thanks!

  2. KTQ says:

    I have tried to play the new Webkiz. It is not as much fun as this version. I cannot move around easily, have a terrible time trying to play games. I hope this version never shuts down. I have been playing Webkinz with my g-kids for 18 years. So sad about the new design.

    • unikitty11_ says:

      It’s glitchy for me as well. But they’re still working on the new version so it’s going to be a little glitchy but they’re working on it. I like the old Webkinz better than the new one but they’re still building upon the new game. So, soon in the future it will be fixed! – unikitty11

  3. Morninglight says:

    I miss so much the phone help we use to get the people were wonderful it was so good to talk with a human and most all the time the issue was worked on and fixted or they would walk you threw anything… When you have 9 or more family accounts and been members since the beginning and over 1000 or so pets it becomes over whelming when you have issues and all your grandchildren are wanting the problems fixed so many thanks for all you guys do….. But I would love to see phone and people be reunited…..

  4. ToolaRoolaRainbow says:

    I can’t complete the Keep in Touch task, when i go to play checkers it takes too long to find a opponent, i tried to play with a computer character but it won’t let me complete the task (i use the desktop app by the way)

    • maylisong says:

      I also can’t complete the Keep in Touch task. I’ve tried against a computer player, and I managed to get two games against real player opponents, it still won’t count as completed. I emailed customer support but haven’t heard back

  5. KICAVE says:

    I can not get it to my webkinz game site at all. My adobe flash player site was accidentally blocked and now i can’t find anything anywhere to fix it. I do not want to miss any of the very fun things going on right now. What do I do?

  6. phillatte says:

    Am I the only one who still did not receive estore points for October? I sent an email, but no response….

  7. AaronsGirl says:

    I got a new Webkinz but I cant find the adotion center on my laptop

    • Sally Webkinz says:

      If you don’t have an existing account, click “I’m new” — if you have an account already, log in to it and then go to the Adoption Center in the Things to Do Menu

  8. dancedance14 says:

    Hi Webkinz! I emailed over a month ago about an issue I had to and and followed up a few times, just wondering why I have been waiting so long for a reply?

  9. babymoose88 says:

    Hello, I have not sent an email about this yet, but I am in the process of making a GanzWorld account for my sister. She registered with the username Laneytacos134 and everytime we log in, she has a different username. She never received the promised Moneyz either. Even when she earns Moneys with these random usernames, it always comes up as zero. She really wants the Moneyz for the pink bunny slippers. Is there any way to fix this? If I should contact support, what email?

  10. seattlesound says:

    hello, I emailed a few months ago regarding an issue with my account and I have yet to receive a response. are you guys still backed up on emails?

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