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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely.
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.
I got a new Webkinz but I cant find the adotion center on my laptop
If you don’t have an existing account, click “I’m new” — if you have an account already, log in to it and then go to the Adoption Center in the Things to Do Menu
Hi Webkinz! I emailed over a month ago about an issue I had to letsbuild@ganz.com and webkinzsupport@ganz.com and followed up a few times, just wondering why I have been waiting so long for a reply?
letsbuild@ganz.com is not a customer service email — you won’t get a response from them. What was your issue?
Please stop spamming the same message on every post.
Hello, I have not sent an email about this yet, but I am in the process of making a GanzWorld account for my sister. She registered with the username Laneytacos134 and everytime we log in, she has a different username. She never received the promised Moneyz either. Even when she earns Moneys with these random usernames, it always comes up as zero. She really wants the Moneyz for the pink bunny slippers. Is there any way to fix this? If I should contact support, what email?
Send an email to ganzworldsupport@ganz.com – you will probably need to send screenshots to show exactly what’s happening when you log in.
sally i used that email to start a new acouunt
It’s not your email address, so you cannot use it to sign up for an account.
I will try that, Sally. Thanks so much! :3
hello, I emailed a few months ago regarding an issue with my account and I have yet to receive a response. are you guys still backed up on emails?