An Important Message Regarding Customer Service

Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely. 
If you require assistance with your Webkinz account, please email them at: .

For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: .

Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.

110 Responses to An Important Message Regarding Customer Service

  1. Booreeves says:

    I have a question and I emailed but I can’t remember my Ganz Store password because I want to get more eStore Points but I don’t know my password maybe you can help me.

  2. panda31949 says:

    i have the pet of the month yet when i click on it in todays activies it said i dont

  3. emmaleighharris says:

    I have recently emailed you because I can’t find my password for my account.

  4. CJL097 says:

    Hey i bought deluxe and its not showing up and when i try to buy deluxe again it shows that i already bought it my webkinz account is Demithecutie

  5. CJL097 says:

    Hello i was wondering if you guys take apple cards and not credit/debit cards because i bought an apple card and cannot buy anything and i haven’t seen a webkinz giftcard in 10+ years so i dont know what to do i dont want to use my own debit card because it will constantly renew

  6. firemantotheresque says:

    Sally, where did ButtonChat on Webkinz Next go?

  7. Ladyavalon426 says:

    How do I find the Maltese Tiger in the classroom? To collect the free item

  8. dominic99709 says:

    Is there any other method where I can get customer support for issues in my account? I have submitted five different tickets over the past 15 months and not one of the issues has been resolved. Thanks.

    • Sally Webkinz says:

      If you’re using the website, please try emailing directly at

    • unikitty11_ says:

      Huh, that’s exactly what happened to me as well! I emailed Ganz once to ask them to fix a glitch on my Ganz account but they couldn’t fix it. But I tried it again and it worked! I’m sure that your issues will be resolved, sometimes it takes some time for them to fix things. But, there eventually fix your problem I’m sure! I’m also having issues on my Webkinz account so I’ll have to contact them too as well! – unikitty11 C-:

  9. Pumpkin5 says:

    Where do I play ms birdy’s assistant typing game

  10. fattymomma says:

    where do i get an animal

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