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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely.
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.
Whenever i go into the magical forest it says please wait but never loads. i’ve sat for over half and hour and nothing has loaded. This has been an issue for me for three days now. i logged into a different account and it loaded instantly but when i log back into my original account it doesn’t load. am i banned from the magical forest or something? webkinz username is the same as it is here please help! :(
Please contact webkinzsupport@ganz.com
I was logged in on my Ganz account and had 3 items in my cart and it kicked me out and said I haven’t used this account for awhile and please contact you to reactivate my account. I have used it all the time! Just bought some Valentine’s pets. What happened with my account?? Please help. Thanks
Please email ganzestorecs@ganz.com
I did that but I’m having trouble. How do you leave a message? Thanks
i’ve been trying to reach ganz customer service bc my deluxe 1 year code says “this account already has a membership” and they have ignored me for a week
You may want to try emailing from a different email address — some email providers seem to have more difficulty being delivered.
need help with my account. i am not good with writing would like to talk. please call me
Phone support is not available. Please contact webkinzsupport@ganz.com
why can’t i download webkinz desktop app onto my windows based laptop?
Your antivirus may be preventing it.
my account is not deluxe but free
I would like to change my username on webkinz classic
Ganz does not normally change an account user name unless it is an account safety issue. If this is the case, please contact webkinzsupport@ganz.com for further assistance.
My deluxe account isn’t updating
I would like to change my Webkinz username
I wish that I found this article earlier and that this article was more accessible to people. It could have prevented me from Webkinz Next account banned for a week for trying to help provide this information to people.