Fan Mail with Fiona #94

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).



Hi, I was wondering why my old account was ‘expired’ Webkinz is my favorite and I was wondering if it was ever possible to still have that account. Thank you – Sneally123





Hi, Sneally123! Let’s see if I understand the question — you see, Webkinz World accounts don’t really expire the way they used to anymore. Once your full membership expires, you can still play as a free player! But if you haven’t logged in a long time, a few other things might happen. After 18 months, your account is archived. If you try logging in, you’ll get a message that your account has to be retrieved from the archive, but you should be able to log in normally after 24 hours or so. If your account has been inactive for 7 years, we are legally required by privacy laws to delete the account. In that case, you would not be able to retrieve your account. If you do not remember your username and password, please get in touch with





What ever happened to the game Bamboo Break? From what I’ve heard it was only around for a couple years, and when it was removed from the Arcade, people thought it was just being updated, yet it never returned. Is the game officially retired or is it possible that it will return? – CheekyCat





Thanks for the question, CheekyCat! Bamboo Break was retired. While there is a possibility it might return one day, there aren’t any immediate plans to do so.






Dear Fiona, what kind of dog is Arte? He kinda looks like a Labradoodle. =D – FoxesRule612



Not quite, FoxesRule612! Arte is, in fact, a golden retriever… just like his nephew Sparky!








Want to write to Webkinz?

Send your letters to:

Ganz #04360 Industrial Parkway

Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!


63 Responses to Fan Mail with Fiona #94

  1. Sollace says:

    Hi Fiona! Next time the club house has a special even and someone to ‘click’ on for a prize. . . Can they seat the person in a chair? Like Santa? Or put them up higher? The lost pig, cow, and rescue moose were all covered in visitors and impossible to access. Something should be done! Thank you )

  2. JulieKeen says:

    Why can’t we find your stuffed Webkinz in stores anymore? Is it difficult to market them? They are the most beautifully made stuffed animals. Seriously, when I look at our local Walmart and see these horribly stiff animals, with coarse fur, and the stitching is super low quality, and they feel like they are stuffed with styrofoam packing peanuts, like prizes from a cheap carnival, but yet they’re charging $20 for these things, I want to yell … Where are the WEBKINZ!! You all are the best and I want the world to know!!! :)

  3. Mila14 says:

    I am so glad CheekyCat asked about Bamboo Break. I loved that game and always wondered why it never came back. Please bring that wonderful game back!

  4. cottoncandykayla says:

    Hello Fiona! I was just wanting to know, is there any way we can change our usernames? Thank you very much!

  5. mycatsnores says:

    I think a great contest would be to design poor Fiona a new, current uniform. Someone with so much energy and intelligence ought to have a more flattering, aerodynamic uniform. :)

  6. andersonja says:

    For the person asking about their expired account, I contacted Webkinz about my account from when I was a kid last used around 2010 ish and Ganz was able to restore it last year. I got all my old pets back. It was super cool.

  7. trixypixy200 says:

    My best friend and I call Sparkly “Sparkly Max”. We were playing Adventure Park and we always guess their names, I guessed his was Max then miread “Sparkly” as “Sparkly”!

  8. Powerann says:

    Hello Fiona, I just recently adopted a pet that awarded me a Super Bed Box. I wanted to get the Lunar Moon Bed but it wasn’t one of the choices. I don’t recall seeing any notification of retirement. So, is this Super Bed, in fact, retired or is it just an oversight that it’s not part of the choices? Thank you!! Your friend, Powerann.

  9. abbytay123 says:

    Hey Fiona! Will Dicekinz ever be brought back?? I used to love that game!

    • Nickelcat says:

      I also loved Dicekinz! It was my favorite game! If you don’t want to add it to the Tournament Arena, you could make in an “in room” game like Farming Frenzy (another one of my favorites!).

  10. SugarP says:

    Hi Fiona! Recently we got the ability to move our rooms around which was really cool. Can you give us a hint at the next big project the Webkinz team is working on? A lot of people have been hoping for the ability to rename our webkinz. I don’t want to give up hope so could you ask if it’s in the realm of possibility? Thanks!

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