We have listened to the concerns of our Webkinz fans and decided that we will rollback the Kinzville Park change made today. As of noon tomorrow (March 13th) players will once again be able to enjoy chatting with KinzChat PLUS while visiting the park.
Our decision to reduce KinzChat PLUS was not taken lightly. Our numbers were showing that the system was not being well used, with the large majority of rooms available completely empty. Over 90% of social play was happening in regular KinzChat. The most used KinzChat PLUS area has always been the Trading Room, as it is much easier to make a difficult trade when you can use a full dictionary of words. As such we never even considered removing KinzChat PLUS from the Trading Room. It was our belief that with so much of our current chatting occurring in the Trading Room, that this would be enough.
After making the initial announcement, we heard from numerous fans about their concerns about the change. One of the most impactful concerns was the ability for players to enjoy chatting without getting interrupted by continuous trading requests. We agree that this would have been a problem.
In the end we decided that the best course of action was to just open the Park back up again. We feel this gives our KinzChat PLUS players a large area in which to chat, while allowing our monitors to focus their efforts so to provide the best service possible. The Coral Cove and Clubhouse KinzChat PLUS features will not be returning.
We will be making a few more small changes, but we are committed to making the Kinzville Park your go-to location for fun KinzChat PLUS chatting.
We thank all of our fans for their input on this change and look forward to your feedback as we continue to refine Webkinz World in 2014!
- Your Furry Friends in Webkinz World.