Log In Issues for Webkinz Classic Resolved




UPDATE: Thank you for your patience — the issue has now been resolved. Your Desktop App should update the next time it launches — if it does not, please download it from webkinz.com again and re-install.


We are aware of the security message players are receiving when loading the Desktop App, however there has been no security breach and your accounts are safe.


Our technical team is currently working on a fix for the login issues. We appreciate your patience. The mobile app is not affected by this issue, so you can still log in to your accounts that way.

110 Responses to Log In Issues for Webkinz Classic Resolved

  1. schuckersd says:

    i have deleated and uninstalled a hald dozen time. it says its installing and i agreed 10 times but it quits and say downloading pkg 7z and its stuck im missing out on the games now for two days

    • Cloudsheeeep says:

      I stopped deleting and installing after many, many tries. I then just tried opening it again and again and again. Finally after about 14 tries it made it through and I’m on again. Good luck! !

      • schuckersd says:

        cloudsheeeep thank you. took your advice and stopped deleting and installing andjust just tried opening again and again and it finally worked. thank you

  2. Flyerdream says:

    The deluxe preview feature is not working. Is there something I need to do?

    • Michael Webkinz says:

      It should be working. Try logging out, then log back in to see the preview.

    • frozenanna2 says:

      Hey Flyerdream, I think I have a solution for you. Try Uninstalling, and Reinstalling the Webkinz Desktop App. I don’t know if you know this, but where to install the Desktop App, go to http://www.webkinz.com , and click “Play” and there will be instructions from there. Lmk if that works. I try to help people, but sometimes I’m really a terrible help. I hope I help. I’ll help you more, if this suggestion doesn’t work for you. ~frozenanna2

  3. IamMel1 says:

    Thank you for fixing yesterday’s issue! Today should be the start of Deluxe Preview, and now that’s not working. I tried at 9:45 EST on accounts in all 3 time zones, on the Webkinz Classic desktop App for Mac.

  4. Pokemom says:

    Thank you not only to the top-notch tech team who got the problem solved, but especially to Sally Webkinz who was patiently troubleshooting real time with real people posting here. We appreciate you :)

  5. bonesbongo says:

    Thank you so much for getting the problem resolved with the log in issue. I was lost yesterday morning not being able to play Webkinz :( I did not know what to do with my spare time. I am so used to starting my day with a hot cup of coffee and playing. So happy to see that it had been fixed. Thanks to the technical team.

  6. Cloudsheeeep says:

    Well, after uninstalling and installing on Windows about 7 times in Chrome, I tried Explorer also three times. In all situations, it installs, but when I press ‘run’, it starts then asks to close app or check online for a solution to the problem. When looking at the details, it always says APPCRASH is the error. I had my teen try everything too. We deleted from the downloads, uninstalled where I could find it and no luck. Just in time for Deluxe week too of course… : (

    • Cloudsheeeep says:

      I kept trying just the app icon after a while. It kept ‘installing’ then closing out. Update: I just kept at it and finally after about the 14th or 15th time, it ‘caught’, finished installing and I have access again. : )

      • Tally says:

        Same thing happened to me. Uninstalled and redownloaded about five times, each time trying to open the game a handful of times before giving up and uninstalling again. This last time, I just kept trying to open it. Finally worked. Hadn’t played in three days, was worried I’d miss out on St. Patty’s events. Hope anyone else with this issue is able to resolve it.

  7. ImaPepper says:

    Thank you, technical team! I was able to log in after the app updated, that was really fast; I thought it would be at least a few days. You guys are awesome!

  8. volleymom says:

    thank you

  9. toasterpal says:

    Thanks for getting this issue fixed! It would be so great if, during the next update, you were able to add a “mute” option for the desktop app. Thanks for all your hard work!!

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