As many Webkinz players know, if you don’t log into your Webkinz.com for a year, your account becomes “archived”. Normally, if a player wants access to an archived account, we’re able to restore it within 24 hours.
Due to Webkinz X, however, we are temporarily unable to restore archived accounts. We currently do not have an estimate as to when this functionality will return, but we are actively working on a solution.
In the meantime, if you’re a returning player who wants to check out Webkinz X, we encourage you to sign up for a Free account by registering at www.webkinz.com. We’ll post another update when we’re able to restore accounts again.
We apologize for any inconvenience.
i can login to my account but it will not let me go into the trading tree i have been off my account for about a year or two because i forgot the password i would like if you would fix that issue its quit annoying my webkinz user is kayleemul01 ty.
hey, i was just wondering, is this issue fixed? because i have tried logging into my old account (on which i last adopted a pet in 2015 and my mom still receives emails from so i know that it still exists) but it says that the account i formation that i entered does not match with any existent accounts
For help recovering your account, please contact our Customer Support team at: webkinzsupport@ganz.com
Hello, My account hasn’t been logged into in about 5 years, is there anyway I can get my account back?
Please send an email to our Customer Support team at: webkinzsupport@ganz.com
I haven’t been on my webkinz account since (I’d want to say) 2010-2011. Since it’d be approximately 6-7 years, would my account be terminated?
Best way to find out is to try to log in.
Hey I’ve haven’t played webkinz for about a year i do remember the pets i’ve adopted last it was the 10 year magic w pup, candy pup, and the pom pom kitty can you please tell me my username for that acc I’ve tried emailing them and they havent give me a username only a password reset thingy please help if you can.
i have not used my account in over two years. The last i remember it said my account would be archive in 2015 is there anyway i can get it back. I know your policy is it can be restored in 24 hours but also my account has not been deleted is there anyway i can see my old pets?
When you try to login to an archived account, it should have a message saying that it is being retrieved if it’s still available. You may have to contact webkinzsupport@ganz.com to verify that the account was not deleted.
i want my babys give my acount back plz i have ben waiting for about 5days to 12 days ok
Have you tried contacting webkinzsupport@ganz.com?
Has this changed yet? My friend was able to log into her account, and I just remembered my credentials.
Yes, it was fixed. It’s been over two years since this was posted :)
Did you just give up? I mean.. I had so many pets I really do want them back. I don’t think it is fair to just leave this problem unsolved cause in the end we paid money for this :(
Have you contact webkinzsupport@ganz.com? Most people don’t have an issue getting their archived accounts restored.
Will this issue be resolved soon, also many people trying to reactivate their account may have the same issue i am facing, where it gives a message saying to come back in 24 hours, if accounts are not being reactivated this message should change.