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Ganz Studios is currently doing its part to help #flattenthecurve during the COVID-19 outbreak by having our Customer Support team working remotely.
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If you require assistance with your Webkinz account, please email them at: webkinzsupport@ganz.com .
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For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: ganzestorecs@ganz.com .
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Emails are reviewed from Monday to Friday, 9am – 5pm EST. Phone support is not available at this time.
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If you sent an email within the past 2 weeks, please be patient as they are currently experiencing an extraordinarily high number of requests. They will respond to every request in order as soon as possible.
Thank you, stay safe!
Thank you. Stay safe. Stay at home. Play Webkinz.
I’ve been waiting a month for a response so I just keep sending emails…
Thank you for being there for all of us. Thanks again for the extended Deluxe membership days, they were greatly appreciated.
Thanks for the info and stay safe.
The extended Deluxe membership was a godsend for kids who are looking for something else to do indoors – thank you, it was greatly appreciated!
Stay well! Thanks for everything!
they are very fast at responding, thank you all and stay healthy.
Thank you for doing your part, and working through the challenges. Praying for your continued health and safety!
Thank you and please stay well.