As many Webkinz players know, if you don’t log into your Webkinz.com for a year, your account becomes “archived”. Normally, if a player wants access to an archived account, we’re able to restore it within 24 hours.
Due to Webkinz X, however, we are temporarily unable to restore archived accounts. We currently do not have an estimate as to when this functionality will return, but we are actively working on a solution.
In the meantime, if you’re a returning player who wants to check out Webkinz X, we encourage you to sign up for a Free account by registering at www.webkinz.com. We’ll post another update when we’re able to restore accounts again.
We apologize for any inconvenience.
i want my account back :-(
I’m waiting to hear back on my account as well from Webkinz if that makes you feel any better TwT I know it still exists at least
ive tried all week to get my account of the archive but it keeps telling me to come back tomorrow and i do and the same thing. i would really like my account back. i had so many webkinz and still have my fav to this day.
Please contact webkinzsupport@ganz.com to have your account retrieved from the archive.
Hello. I have been trying to get my account unarchived for the past week. I have also emailed webkinzsupport@ganz.com, but I have received no reply in a couple of days. I don’t know what else to do, but I really would like my account to be unlocked, perhaps manually if necessary. I know my username and password and I’ve logged in within 7 years. Any help would be much appreciated. Thank you.
You’ve done everything correct — webkinzsupport@ganz.com will be able to unarchive your account, but you may have to give them a bit of time. There’s a bit of a backlog.
Okay, thank you so much!
It’s been a couple years since the last time I used my webkinz account are there any chances of getting it back?
Oh yeah, I’m pretty sure I remember my username and password
Is it working now? Because I’ve been trying to get my account back for a while. I haven’t been on for a few years. And I’ve contacted support but the say they can’t find my account.
If it has been more than 7 years since you last logged in, there’s a good chance that your account was deleted to comply with local privacy laws.
It has not been seven years though. I don’t know what to do now because I really want my account back.
Have you been able to locate any your old codes? They may be able to search for your account using that information instead, in case you’ve misremembered your username
how would I restore my username and password using the codes?
You would need to contact webkinzsupport@ganz.com
Is there still an issue with un-archiving accounts? I’ve been trying to log back into mine for a week after having it archived and when I go back the next day it simply tells me to wait another day.
If it’s still not available, then please contact webkinzsupport@ganz.com so they can do it manually.
Is this still a problem? Because it hasn’t restored my account in a few days either
What if I contacted customer service and they told me to give information but they have not texted me back yet
What is the secret code part
It won’t let me sign in it’s been saying come back tomorrow for a week and it’s really annoying I had a lot of pets and I don’t want to reset
Please contact webkinzsupport@ganz.com
Ive tried that