As many Webkinz players know, if you don’t log into your Webkinz.com for a year, your account becomes “archived”. Normally, if a player wants access to an archived account, we’re able to restore it within 24 hours.
Due to Webkinz X, however, we are temporarily unable to restore archived accounts. We currently do not have an estimate as to when this functionality will return, but we are actively working on a solution.
In the meantime, if you’re a returning player who wants to check out Webkinz X, we encourage you to sign up for a Free account by registering at www.webkinz.com. We’ll post another update when we’re able to restore accounts again.
We apologize for any inconvenience.