Restoring Archived Accounts Temporarily Unavailable


As many Webkinz players know, if you don’t log into your for a year, your account becomes “archived”. Normally, if a player wants access to an archived account, we’re able to restore it within 24 hours.


Due to Webkinz X, however, we are temporarily unable to restore archived accounts. We currently do not have an estimate as to when this functionality will return, but we are actively working on a solution.


In the meantime, if you’re a returning player who wants to check out Webkinz X, we encourage you to sign up for a Free account by registering at We’ll post another update when we’re able to restore accounts again.


We apologize for any inconvenience.



161 Responses to Restoring Archived Accounts Temporarily Unavailable

  1. Horses123aaa says:

    Hello. Today I tried to log in to my account, and it said that all the info was incorrect, but I’m almost 99% sure the one I put was correct, and I cannot reset the pass code because I made this account ages ago, and either I can’t remember my parents email, or that I used a fake one. I really miss my account, is there anything I can do?

  2. jaimdh16 says:

    My brother cannot remember his login information for Webkinz, and no email matches his account. Can you help so he can prevent his account from being permanently deleted? Thank you so much!

  3. ImJustBells says:

    So.. what do I do if I can’t remember my Webkinz password and my parents email is completely gone. It’s been years since I’ve played how could I possibly remember.

  4. ImJustBells says:

    All I want to do is play my old Webkinz ): I miss them.

  5. Jordanleh says:

    God if I get my account activated within 2 weeks I’ll literally spend 20$on Webkinz

  6. paleurs says:

    Is archiving accounts still an issue? I’ve emailed webkinz support around three times and I haven’t heard back. I know my username and password and have tried logging in but the same message pops up that my account has been archived. I just want my account back!

  7. Jordanleh says:

    I literally had to make a new account just to say this smh

  8. zarimba says:

    I emailed Webkinz support about reactivating my archived account twice in the past two weeks, and I’ve never received any response. My account is still archived, as well, which is quite troubling to me. I read in one of the comments that my account could’ve been deleted if it’s been more than seven years since I last logged in, but I’m fairly confident that I’ve logged in since then. Should I email Webkinz support again? I’d really like my account back!

  9. binky7027 says:

    I emailed Webkinz support twice nearly two weeks ago about my account being archived, and have yet to receive any kind of response. Are there any steps I can take to get my account back, even after sending an email? How much longer until accounts can be restored again?

  10. Dr_richard_ew says:

    How long does it usually take for an account to get unarchived after sending an email? I’ve been waiting for a day now and I just want to know so I can quit panicking

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