Sally Webkinz

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  • February 1, 2016 at 1:47 pm in reply to: GanzWorld & Webkinz Newz #972566

    Sally Webkinz
    Key Master

    Ganz eStore customer service are the only ones that will be able to assist you with this. Our Ganz eStore Support Desk can be reached by email at ganzestorecs@ganz.com or by phone at 1-888-818-8770, Monday through Friday between 9am and 5pm EST.

    October 29, 2015 at 12:25 pm in reply to: Places in Webkinz World #958005

    Sally Webkinz
    Key Master

    The Witch’s Broomstick would have been automatically awarded to your account when you first completed the collection. Please check your dock for your prize. Note that it can only be won once. If you do not find it, please send an email to webkinzsupport@ganz.com

    October 29, 2015 at 9:30 am in reply to: Adopting a Pet #957984

    Sally Webkinz
    Key Master

    I answered in the other section, you asked, but just to repeat for others: Since we switched to the Freemium model, it’s not possible to start an account without adopting the free pet first. Your daughter can adopt her pet after setting up the account, which will give her full membership.

    October 29, 2015 at 9:30 am in reply to: Adopting a Pet #957983

    Sally Webkinz
    Key Master

    Since we switched to the Freemium model, it’s not possible to start an account without adopting the free pet first. Your daughter can adopt her pet after setting up the account, which will give her full membership.

    October 28, 2015 at 2:52 pm in reply to: GanzWorld & Webkinz Newz #957903

    Sally Webkinz
    Key Master

    This year’s prize is a Witch’s Broom, and it’s automatically awarded to your dock when you complete your collection. Please check your dock under Furniture. If you don’t find it, please send a message to webkinzsupport@ganz.com

    October 26, 2015 at 11:17 am in reply to: Places in Webkinz World #957565

    Sally Webkinz
    Key Master

    Please send an email to webkinzsupport@ganz.com — they can reset the Park for you.

    October 26, 2015 at 9:38 am in reply to: Places in Webkinz World #957544

    Sally Webkinz
    Key Master

    There is a known issue with the button not working for some people, but the prize should have been automatically added to your dock as soon as you received the last piece of candy. Please check your dock in the Furniture section. If it is still not there, please send an email to webkinzsupport@ganz.com

    October 15, 2015 at 9:24 am in reply to: GanzWorld & Webkinz Newz #956728

    Sally Webkinz
    Key Master

    Please send an email to webkinzsupport@ganz.com

    October 15, 2015 at 9:23 am in reply to: GanzWorld & Webkinz Newz #956727

    Sally Webkinz
    Key Master

    Please do not use codes found on the Internet. Your Secret Code is one of the keys to your account and must be kept a secret. Even if this code is unused, it could give someone access to your account.

    September 17, 2015 at 9:37 am in reply to: GanzWorld & Webkinz Newz #953989

    Sally Webkinz
    Key Master

    Please send Customer Service another message at webkinzsupport@ganz.com — they’re the only ones that can help you retrieve or reset your account information. Hope that helps!

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